Where the Customer authorises and permits TTS to provide Services or Items it is deemed to accept the terms and conditions set out in this document.
By requesting the provision of any of the Services by TTS the Customer acknowledges that it shall be necessary for employees or agents of TTS to access and enter the Customer’s premises or other premises at the direction or request of the Customer. By its request for TTS to provide any of the Services the Customer warrants that all reasonable and necessary care has been taken to remove, minimise or alert TTS to any existing or foreseeable latent and patent risks to the health and safety of the employees and agents of TTS at the premises (whether it be one or more) at which the concerned Services are to be conducted.
The Customer indemnifies and agrees to keep indemnified TTS against claims of trespass and unlawful entry in connection with the provision of any of the Services and any costs, expenses, damages or losses arising thereby.
The Customer warrants that it is either the owner of the instrument on which the requested Services are to be performed or is duly authorised to engage and direct TTS to carry out the requested Services on the relevant instrument and shall indemnify and keep indemnified TTS against any losses, expenses, damages and costs arising by reason of third party claims in the nature of unlawful interference with or damage to property.
Where TTS attends premises at the request or direction of the Customer but is for any reason unable to carry out the requested Service through no fault of its own, TTS shall be entitled to charge the Customer for such attendance.
The Customer is to provide correct or updated (if any changes) address upon/before booking confirmation. In case of incorrect address, TTS shall be entitled to charge the Customer for the booking.
TTS entitles to charge the Customer 50% of the related Service Charge if the Customer Changes or Cancels the appointment within 48 hours of the arranged appointment while Request of Change or Cancellation of appointment on the day of agreed booking will not be entertained and TTS entitles to charge the Customer full fee of the appointment to compensate  the allocated time slot.
TTS reserves the right to change/cancel appointments in case of unforeseen circumstances or circumstances beyond TTS’s control or other factors, without prior notice to the Customer.
When the Client allows TTS assigned technicians to leave the premises, it is deemed that the client accepted and agreed that TTS has fulfilled all the obligations of the service booking.
No cancelation will be accepted after 24 hours of order confirmation of purchase of Items. No request of return, refund, replace will be accepted after provision of the Items.
No insurance in any form is included in provision of Items or Services.
No warranty in provision of Items or Services unless otherwise stated.
The Customer contacted TTS and made a piano purchase with TTS’s business partner, TTS shall be contracted to perform the requested after-sale warranty/maintenance Services. Such Services will be provided in comply with the Terms and Conditions in this document and TTS working standard. Services under warranty shall be carried out during Tuning or Inspection booking.
All warranty terms for the piano purchased will be terminated by any means at the direction of either the Customer or TTS for any reason, or by discontinuing of the regular Maintenance Services provided by TTS or by having less than 2 Maintenance Services Booking arranged by TTS within 12 months (average no more than 6 months between Services) or the Customer arranges someone NOT assigned by TTS to service the piano. This will free TTS from all the obligations of the concerned warranty terms.
The Customer is to inform TTS on each and every service He/She required before booking confirmation and TTS is to quote, perform and charge for each and every service.
The Customer agrees to pay the costs, fees, expenses and charges for the Items or Services at the rates and calculated in the manner advised by TTS prior to the provision of the Items or Services. All such fees, costs, expenses and charges are to be paid in Hong Kong Dollars.
Payment is due and must be made upon completion of Service. Other terms of payment, if required, shall be discussed and agreed by TTS before confirmation of appointment.
If any amount payable by the Customer to TTS is not paid when due TTS shall be entitled to charge the Customer interest on the unpaid amount calculated daily at a rate being 1% greater than the Bank of China (Hong Kong) business lending rate then applying and TTS shall be entitled to recover from the Customer as a debt due any and all reasonable expenses (including legal costs on a solicitor/own client basis and contingent expenses such as debt collection commission and the time slot allocated for related matters) incurred by TTS in the enforcement of the Customer’s obligations under this Agreement and the recovery of monies due from the Customer to TTS. TTS allocated time slot expenses will be calculated by taking the lowest tuning fee at TTS Website (http://www.tongtuning.com/tuningE.html) as the hourly charge rate while One Full Working Day will be taken as 10 Working Hours. If TTS so requires, it may insists upon advance payment for the Items or Services (including any amounts that would become payable to TTS on or after the provision of the Services.
TTS is not liable for any claim in connection with the provision of Items or Services or both.
TTS’s decision is to be complied unconditionally in case of any disputes and controversy.